Is there a money-back guarantee?+
Yes, for Private Clients working directly with Moseli: if your child shows no measurable improvement after 3 lessons, we refund you in full. For standard tutoring, you can have a free 30–45 minute online demo to judge the tutor before you commit, and we swap tutors if the fit isn't right in the first 2 sessions.
What is the difference between Enquiring and Talk to us?+
On the enquiry form you tell us what the learner needs and choose a free online demo, a proposal straight away, or help deciding. Talk to us connects you directly with a Learning Strategist on WhatsApp or phone if you prefer to talk through the process first. Both routes lead to the same outcome.
Can I choose my own tutor?+
We choose a tutor for the learner's level, curriculum, needs and availability. If you have a preference, for example someone experienced with IEB Physical Sciences, add it on the form and we'll take it into account. If the fit isn't right in the first 2 sessions, we swap.
What is the free online demo?+
A free, optional 30–45 minute online session with a tutor, so you can see how they teach before you decide. Demos are always online, even if you choose face-to-face lessons afterwards. Your demo is confirmed once we assign a tutor and agree a time with you. You can also skip it and ask for a proposal.
How are regular lessons booked?+
Once you've accepted your proposal, registered on the parent portal and made the first payment, we book your regular lessons. You then see them in the TutorCruncher parent portal, with lesson reports and invoices. A WhatsApp booking assistant for moving and booking lessons by message is coming soon.
What is the parent portal?+
Our parent portal (powered by TutorCruncher) is where you see lessons, lesson reports and invoices. We send you the link to register after you accept your proposal, and lessons are booked once registration and the first payment are done.
What are Moseli's Private Client packages?+
Private and Private Plus+ packages are direct 1:1 coaching and tutoring with Moseli personally — not general Axiom tutors. They include a Personalized Academic Roadmap, Founders 40 Principles, Life Coaching, the Exclusive Resource Library, and a Parents Webinar. Limited availability. WhatsApp 073 688 8561 or use the Talk to us button.
How much does tutoring cost?+
Fees depend on the level, subjects, lesson format (online, at our Menlyn office or at home) and how often the learner has lessons. We send them in writing in your proposal, so you know the full cost before you commit. Shared and group lessons cost less per learner.
How quickly can we start?+
It depends on tutor availability for your subjects and times. After your enquiry we contact you, confirm a demo time if you asked for one, and send your proposal. Lessons start once you've registered and made the first payment.
Where can we find maths past papers?+
A free collection of maths past papers is at
maths.stithian.com, run by St Stithians College. Working through past papers with a tutor is one of the best ways to prepare for exams.
Which curricula do you cover?+
IEB, NSC, Cambridge IGCSE and Montessori. Tutors are trained in the marking guidelines and examiner expectations of each.
Do you offer online sessions?+
Yes — fully online via video, available anywhere in South Africa. Session links shared through the TutorCruncher portal.
Where are you based?+
Suite 12, Corobay Corner, 169 Corobay Avenue, Menlyn, Pretoria 0181. Home visits across Gauteng. Online nationwide. Expanding to Sandton and Cape Town.
